Refund


  • Founders

    How am I able to get a refund? I'm absolutely pissed you charged me any money for this god awful game. I don't care if you just came out with it. Its pathetic in every way possible.. I won't even play this game when it's free let a lone charging my $30 for a game that looks and plays so bad.


  • Founders

    Hi! I would also like to get a refund, please inform me about the steps required to do so.


  • Founders

    You may want to do what I did.

    Read this; http://www.classlawdc.com/2018/11/26/bethesda-game-studios-deceptive-trade-practices-investigation/

    Then email ClassLawDC about how deceptive and falsely advertised the video game. Let them know that you're unable to request a refund so they can investigate it and sue the developers and Xsolla.


  • Founders

    Same feelings here. I want refund this game is pure beginers work... and for what you needed 3 more months?

    I wanna know how can you refund me. Thank you


  • Founders

    @azgoodaz-0001 i may do if they dont answer to us



  • For those months of broken promises, you would've thought you'll get a solid beta game for $60. This game isn't it. You can play Warframe and have to much fun. We might have to take a lost for this one. I don't think they're trying to give our money back. I agrtee, pure trash of a game dude.


  • Founders

    Same feelings here. I would like to request a refund.
    The Core Mechanics we are Supposed to Test and Core Features are NOT Implemented or bearly Testable at this Point.


  • Founders

    This post is deleted!

  • Founders

    @scamp-0001 said in Refund:

    How am I able to get a refund? I'm absolutely pissed you charged me any money for this god awful game. I don't care if you just came out with it. Its pathetic in every way possible.. I won't even play this game when it's free let a lone charging my $30 for a game that looks and plays so bad.

    Re: Refund
    You guys are pathetic, it isn't even an alpha and your complaining, clearly none of you can read or are too lazy to but either way it's your own fault so grow up and accept responsibility for your own actions, the game is free and yet you went ahead and bought a Founders account knowing what that entails, the NDA and all other statements leading up to the early release EVERYONE was told there WILL be a whole range of issues, but with the help of the Founders community on core game mechanics like stress testing and such, we as a community would be appreciated if we all just do our part to help get this game off the ground.

    So since none of you are here to contribute in a positive way, maybe it is best you do get your measly few dollars back and move on, as I for sure wouldn't want to have you lot playing this game when it's a polished title as i'm sure no matter how good it turns out, you lot will find more to whine about.


  • Founders Banned

    @mrnono-0001 im going out on a limb here and going to say. there are 2 other posters that talk exactly the same. My guess you are one of the devs opening accounts to thrash at your paid customers for their distaste of your game.... That will get you far.


  • Founders

    @gibbleguts hahaha yea im a dev.. sure.. i would like to know if I was a dev which I am not, what could I possibly get out of this post? besides the fact that these people clearly have no understanding of what they have bought into considering the game is free, no one forced them to buy a Founders account which they by all means would be welcome to have, yet they pay because they in their twisted sense of understanding what it is to be a part of a community that just wants to help a game developer, then to just turn around and cry that it isn't a game and "I want my money back" rant, it's pathetic and insulting to the rest of us that want to support.

    So please explain to me what I am missing from this post that you seem to grasp.


  • Founders

    I also don't get it why people are so mad (and unfriendly) about the game. I would understand if you were experiencing crashes as soon as you start the game or couldn't start the game like many others but even then, they are working on fixing these issues.

    And like @MrNoNo-0001 already said: Have you informed yourself? Can you read?
    If I remember correctly they said, that founders will test an unfinished game. In the recent video and posts of the devs they also mention that in the first week there will be a very basic version of the game but they have content ready and will release it week after week (on thursdays). That's what there plan is, I hope it will happen like they described it.
    Another important fact is that in the last months after after changing their plans the devs worked mostly on analytical tools for the forge (which they also explained). If they had released their initially planned tests in semptember it would have been similar to what we have now just without these analytical tools.

    In the end it is okay if you want to get a refund but you could at least be a bit more nice about it.


  • Founders

    This post is deleted!

  • Founders

    @davel-0001

    The thing is when they told us we will be testing the Forge, they told us it would be missing some of the the gameplay features. It actually has none of the gameplay features and a completely broken map. What a lot of people seem to forget is that this is built using CryEngine and it doesn't even have any of the gameplay features from that besides movement and shooting. They want us to stress the servers and gave us no reason to do so.


  • Founders

    What i dont get is why (some) people get so offended when i ask for a refund...?
    You like the product you received? great! go play it, give your feedback and help the devs make the game better.

    After the pre-aplha launch was delayed several times, I was expecting something completely different from the launch of the forge. I expected to be able to test more features, i really wanted to be able to say "I dont regret waiting". But sadly i do regret it.

    To be clear: i was not expecting to play a finished, flawless game; i expected something similar to EFT when the paid beta started - huge amounts of bugs, but you could see the direction this game is heading.

    So if the devs want to take their time for the development, i really dont mind it. And if the finished product will be what they promised, I will gladly pay the double amount. But right now i lost my trust to the devs, thats why im asking refund.

    So please: inform me how to get a refund.


  • Founders

    @baykaga-0001 they ignore us... now i hate this dev team even more


  • Admin

    Hi

    Purchases made within the last 14 days are eligible for a refund by contacting Xsolla support. This can be done both by visiting their site https://help.xsolla.com/ or by emailing [email protected] with your order information.

    Purchases older than 14 days are no longer eligible for a refund, to discuss this further, you can contact Xsolla support through the methods listed above.


  • Founders

    @deadlydeal-0001 i dont hate the devs, im disappointed in them. what they should keep in mind is that a disappointed customer is much more likely to share his expirience with others than a satisfied one.
    So as soon as NDA drops: reddit, here i come 😉


  • Founders

    @baykaga-0001 what, so you can show la reddit army an unfinished product that specifically states that it is a work in progress? I'll be on reddit to downvote. Blow your nose, pull up your pants, sit up straight, chew with your mouth closed and don't forget to wipe your butt. Grow up, kid.


  • Founders

    @coldkill-0001

    You mean like when they stated specifically that we would have some of the gameplay mechanics in at the beginning to test?

    None of the devs statements mean anything only their actions do at this point.